Warranty and complaints
ARTICLE 7 from the general terms and conditions:
The customer is responsible for checking the delivered goods or services for their conformity and visible defects.
The seller is liable to the consumer for any lack of conformity that already exists at the time of delivery of the goods and that manifests itself within a period of two years from the aforementioned delivery. Consequently, the following are excluded: all direct or indirect damage caused to the appliance after delivery (e.g. oxidation, shocks, falls,...); the replacement of accessories or fittings that need to be replaced regularly; defects due to fire, water damage, lightning, accidents and natural disasters; defects caused by intent, negligence or by improper handling, poor or defective maintenance or abnormal use or the use of the device contrary to the regulations; normal wear and tear; intervention of the consumer himself or of a third party; the defects that the consumer knew at the time of the sales agreement or reasonably had to be aware of. In order to be admissible, all complaints regarding a lack of conformity between the agreed goods or services and the delivered goods and services must be communicated to the seller by registered letter within 10 days. In the event that the delivered goods or services show defects, the customer can only claim a replacement or repair, at the discretion of the seller without the customer being able to claim any form of compensation. The customer is obliged to enable the seller to investigate the complaint and must therefore fully cooperate. The free repair or replacement cannot be requested if the repair or replacement would be impossible or disproportionate. A repair or a replacement shall be deemed disproportionate if it entails costs for the seller which, compared with the alternative form of redress, are unreasonable in view of the value that the good would have without the lack of conformity, the seriousness of the lack of conformity and the question whether the alternative form of redress is concretely possible without serious inconvenience to the customer. The customer is never entitled to any compensation or compensation for damage resulting from a defect in the goods, regardless of whether the customer is entitled to a repair under the statutory warranty.